TridentPro Lighting — Privacy Policy
Effective Date: August 14, 2026
Introduction
TridentPro Lighting (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you visit www.tridentprolighting.com, request a quote, book an appointment, or purchase products through our online shop. By using our website or services, you agree to the practices described in this policy.
Information We Collect
- Contact details: name, service address, billing address, email address, and phone number provided when requesting a quote, booking an appointment, or placing an order.
- Property and project information: details about your home or commercial property relevant to designing and installing your lighting system.
- Order information: products purchased through our online shop, order value, and order history.
- Payment information: processed securely through our website or third-party payment processors; we do not store full payment card details on our servers.
- Communications: messages sent through our contact page, phone calls, or service requests, including warranty or repair inquiries.
- Website usage data: IP address, browser type, and pages viewed, collected through cookies and standard website analytics.
How We Use Your Information
- To provide quotes, schedule appointments, and deliver lighting design, installation, maintenance, and removal services.
- To process and fulfill orders placed through our online shop.
- To communicate with you about your project, service appointment, order status, or warranty and repair requests.
- To determine permit requirements applicable to your location, where relevant to your installation.
- To send marketing or promotional communications, but only where you have opted in, with the ability to unsubscribe at any time.
- To improve our website, services, and product offerings.
Cookies and Website Analytics
Our website uses cookies to support core functions such as browsing our shop, submitting quote or appointment requests, and understanding how visitors use our site. You can manage or disable cookies through your browser settings; doing so may affect certain website features.
How We Share Your Information
We do not sell your personal information. We may share limited information with:
- Installation and service technicians directly involved in fulfilling your project.
- Shipping carriers, solely to deliver products ordered through our online shop.
- Payment processors, to securely complete your transaction.
- Service providers that support our website, scheduling, and business operations, under confidentiality obligations.
- Authorities, where required by applicable law, such as verifying local permit requirements.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, including project and order records for warranty, accounting, and legal purposes, after which it is securely deleted or anonymized.
Your Privacy Rights
Depending on your state of residence, you may have rights under applicable US privacy laws, including the Texas Data Privacy and Security Act (TDPSA), such as the right to:
- Confirm whether we are processing your personal information.
- Access, correct, or request deletion of your personal information.
- Opt out of the use of your personal information for targeted advertising, where applicable.
To exercise any of these rights, please contact us using the details at the end of this policy.
Data Security
We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, or misuse.
Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please reach out:
TridentPro Lighting
Address: 701 N Shepherd Dr, Houston, TX 77007, United States
Phone: 832-880-6099
Email: customerservice@tridentprolighting.com
Website: https://tridentprolighting.com/
Business Hours: Monday – Friday, 8:00 AM – 7:00 PM